Care management services identify, coordinate and monitor needed resources like health care, personal care and supportive services. These services are especially valuable when family members live out-of-town, or simply can't do it all.

Benefits of Care Management

Care management services have wide-ranging benefits that include:

• Professional assessment of needs.
• Instituting the full range of support needed to remain living comfortably and safely at home.
• Addressing issues before problems arise or begin to threaten health, safety, independence, comfort or dignity.
• Coordinating services with doctors and other care providers.
• Reducing the caregiving burden on local family members.
• Keeping family members informed about changing needs, while providing a local contact for out-of-town families.
• Recommending and coordinating alternative living arrangements if needed.

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How Care Management Works

Care management services begin with a family consultation by a professional Care Manager. The consultation includes a comprehensive assessment of a client's and family's needs, and development of a plan for the client's care and support.

The family may then choose to initiate and oversee care provision on their own, or purchase ongoing care management services that can include:

• Arranging and monitoring care and support.
• Contacting the client and family regularly.
• Adjusting care and support based on changing needs and family decisions.
• Finding and coordinating a client's move to an alternative living situation (if needed).

Ongoing care management services can be especially reassuring to long-distance family caregivers, ensuring that care is knowledgably coordinated and everyone involved is alerted if problems arise.

Increasingly, on-call care management services are requested by local family caregivers taking a break from caregiving or planning for emergencies. By purchasing on-call care management services, a family gains access to a local, professional Care Manager who can handle emergencies and special needs when a primary family caregiver is out-of-town for business or vacation, or suddenly becomes unavailable.

A client or family may also benefit from Home Care or Personal Assistant Services in addition to Care Management Services.

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Care Management Staff

Our professional Care Managers are experienced resource experts trained in gerontology, social work and/or nursing who specialize in meeting the challenges of aging. Their involvement can be short-term or long-term, depending on the level of support required.

Care Management Scheduling:

Staff is available as needed to provide support and crisis intervention. To request services or get further information, simply call us toll-free at (866) 926-OACM (6226), or send an e-mail to oacm@ioaging.org.

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